Privacy Policy
Last updated: December 12, 2024
Hoarding Cleanup Pros ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
When you fill out our contact form, call us, or request our services, we may collect:
- Name and contact information (phone number, email address)
- Service address and location information
- Details about your cleanup needs and situation
- Preferred appointment dates and times
- Payment information (when applicable)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
- Referring website information
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes
- Schedule and perform hoarding cleanup services
- Communicate with you about your service appointment
- Send appointment reminders and follow-up communications
- Process payments for services rendered
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
- Service Providers: Third-party companies that help us operate our business, such as our scheduling and CRM system
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can set your browser to refuse cookies, but some features of our website may not function properly.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (208) 361-1982
- Email: info@boise-hoarding-cleanup.com