Terms of Service

Welcome to Hoarding Cleanup Pros. By accessing our website or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

Hoarding Cleanup Pros provides professional hoarding cleanup, estate cleanout, and related services in Boise, Meridian, Nampa, Caldwell, Eagle, and surrounding areas in Idaho. All services are subject to availability and our ability to safely perform the work.

2. Service Agreement

By requesting services from Hoarding Cleanup Pros, you represent that you are the property owner or have authorization from the property owner to request and authorize cleanup services. You agree to provide accurate information about the property and scope of work needed.

3. Estimates and Pricing

• We provide free estimates based on an on-site or virtual assessment of your property
• Estimates are valid for 30 days unless otherwise specified
• Final pricing may vary if the actual scope of work differs significantly from the initial assessment
• We will communicate any pricing changes and obtain your approval before proceeding with additional work
• All prices are quoted in US dollars

4. Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing
• For larger projects, we may require a deposit or progress payments
• We accept cash, check, and major credit cards (Visa, Mastercard, American Express, Discover)
• Returned checks are subject to a $35 fee
• Past due accounts may be subject to collection fees and interest

5. Scheduling and Cancellation

• We will make reasonable efforts to accommodate your preferred scheduling
• Please provide at least 24 hours notice if you need to reschedule or cancel your appointment
• Same-day cancellations may be subject to a cancellation fee
• We reserve the right to reschedule due to weather, safety concerns, or other unforeseen circumstances

6. Property Access and Safety

You agree to:

• Provide safe access to the property for our team and equipment
• Inform us of any known hazards, including but not limited to biohazards, structural damage, pest infestations, or hazardous materials
• Secure pets during service appointments
• Ensure utilities (electricity, water) are available if needed for cleaning

7. Item Disposal and Donations

• By authorizing cleanup, you grant us permission to remove and dispose of items as agreed upon
• We strongly recommend identifying and removing any valuables, important documents, jewelry, cash, or irreplaceable items before cleanup begins
• We will make reasonable efforts to set aside items that appear valuable for your review
• Usable items may be donated to local charities; recyclable materials will be recycled when possible
• Once items leave the property, they cannot be recovered

8. Liability and Insurance

• Hoarding Cleanup Pros is fully licensed and insured
• We carry general liability insurance and workers' compensation coverage
• We take reasonable care to protect your property during cleanup
• We are not responsible for pre-existing damage, hidden damage, or damage to items concealed within hoarded materials
• Our liability is limited to the cost of services provided

9. Confidentiality

We understand the sensitive nature of hoarding situations. We maintain strict confidentiality regarding our clients, their properties, and the services we provide. Our team members are trained to be discreet and professional at all times.

10. Communication Consent

By providing your phone number, you consent to receive calls and text messages from us regarding your inquiry, appointment scheduling, and service updates. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

11. Website Use

The content on this website is for informational purposes only. We make no warranties about the accuracy or completeness of information on this site. You agree not to use this website for any unlawful purpose or in any way that could damage or impair the site.

12. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Hoarding Cleanup Pros and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be governed by the laws of the State of Idaho. You agree to attempt to resolve any disputes through good-faith negotiation before pursuing legal action.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

• Phone: (208) 361-1982
• Email: info@boise-hoarding-cleanup.com